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  1. Technical Support Representative (Remote)

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Papaki

Technical Support Representative (Remote)

Πλήρης Απασχόληση

Καμία Εμπειρία

location_iconHeraklion, Heraklion, ΕΛΛΑΔΑ

when_icon 2020-10-27

salary_icon -

job description iconΑρμοδιότητες
  • 365 (16/7) Rotated Shifts
  • Provide assistance and consulting to our customers via Voice, Email and Chat.
  • Own each help request, treating each customer with care, realness, integrity.
  • Document relevant details to help customers and your colleagues with future requests.
  • Target in first contact resolution, if first call resolution cannot be met, properly code trouble tickets for escalation to 2nd level support.
  • Provide customer feedback to Supervisors and Managers in order to improve products, services, and customer satisfaction.
job description iconΟφέλη
  • Remote Working
  • Access to books and resources for professional and personal development
  • Sponsored trainings, courses and certifications
  • Sponsored conference and seminar attendance
  • Private health insurance
  • Work-life balance environment
  • Performance-oriented awards as per quarterly set goals
job requirements iconΑπαραίτητα Προσόντα
  • This is a fast-paced and results-oriented role - you will need to show persistence, calm and control under sometimes stressful conditions
  • Ability to understand our customer’s needs and make sure that they have the services that fit for them
  • Have strong critical thinking skills and an ability to quickly resolve issues
  • Basic understanding of some of the following (domains, email, SSL, DNS, FTP,SMTP, Linux, Apache, HTML, PHP, MySQL.)
good to have iconΕπιθυμητά Προσόντα
  • Nice to have familiarity with Plesk, CPanel