1. Application Support Engineer

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Application Support Engineer

Πλήρης Απασχόληση

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location_iconΑθήνα, ΕΛΛΑΔΑ

when_icon 2019/05/27

when_icon 2019-05-16

info iconBasic information

Who we are
We are an international enterprise software company with the vision to transform the industry making it simple, accessible and exciting. From our headquarters in London and our R&D center in Athens, we currently support organisations in 25 countries across the EMEA region.

Due to our constant growth, we have a vacancy for our EFS Delivery Team in Athens, and we are looking to hire an Application Support Engineer. This is the team that delivers the Best Loan Collection System in the world.

job description iconJob Description

The Role
You will join a team of experienced Professionals and you will be responsible for the support and maintenance of EXUS’ customer installations in various clients (mostly Banking Institutions) and in different timezones.

Your main duties will be:

  • Incident registration and client communication management by using EXUS’ Helpdesk software
  • Coordination of JIRA Incidents, raised by EXUS' clients and follow up with the Engineering teams
  • Use of Virtual Machines for investigation
  • Resolution of Clients' issues & bug fixing
  • Development, testing, installation and maintenance of EXUS’ proprietary software (mostly by using PL/SQL Developer)
  • Participation at ad hoc Delivery Projects

Ability with working in shifts is mandatory
Department's working days / hours: Monday to Friday / Sunday to Thursday. 07.00 - 18.00

Benefits our company offers:

  • Competitive salary
  • Private Health Insurance
  • Friendly, pleasant and creative working environment
  • Remote Working options
  • Modern facilities (In-House restaurant and recreational areas)
  • Constant opportunities to learn New Technologies
  • Development opportunities
job requirements iconΑπαραίτητα Προσόντα

dot_iconUniversity Degree in Computer Sciences or relevant discipline

dot_iconMinimum 6 months of relevant working experience

dot_iconGood knowledge of SQL

dot_iconGood knowledge of Windows Server 2008/2012/2016 and IIS

dot_iconCustomer focused with attention to detail and accuracy

dot_iconStrong communication, presentation and writing skills in English

dot_iconAvailability for working in shifts

dot_iconFulfilled military obligations for male candidates

good to have iconΕπιθυμητά Προσόντα

dot_iconExperience with PL/SQL will be considered a plus

dot_iconExperience with Jira will be considered a plus