1. Customer Support Specialist

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Elorus Private Company

Customer Support Specialist

Full Time

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location_iconAthens, Greece

when_icon 2018-12-24

salary_icon -

info iconBasic information

Here at Elorus, we believe that the best customer service is delivered by a support team that is engaged in their work and excited to be helping our customers! We consider our Support Service crucial to our success as a company. We are seeking for a support specialist who is passionate to create a unique & positive customer experience that makes clients want to use our services and to actively recommend them to others.

job description iconResponsibilities

Here is what you have to do as an Elorus Support Specialist:

  • Answer questions posed by users and solve their problems via chat, e-mail or telephone.
  • Create, organize & publish support articles (getting started guides, FAQs, best practices, etc) that will help customers answer their own questions.
  • Document problem areas to facilitate their resolution in collaboration with the product team.
  • Provide our customers with advice or explanations about improvements and updates made to our products.
job requirements iconBasic Requirements
  • Advanced Problem Solvers: every question has an answer, and our Support Specialists will either find it or create it! No matter how unconventional a q
  • Always Striving for More: they are truly passionate about finding ways to improve our users’ experiences, and they work hard to maintain and grow thei
  • Excellent IT knowledge: Familiarize yourself quickly with the company’s technology and processes as well as applying the knowledge acquired during the
  • Excellent verbal and written communication skills in English and Greek: our Support Specialists interact with our customers more frequently than anyon
  • Passionate & Empathetic: they put themselves in the shoes of the small business owners who use Elorus, and this drives them to take big steps towards
good to have iconGood to have
  • Experience in accountancy and/or management, or knowledge of accounting principles, is an advantage.