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  1. French Speaking Customer Service Agents (Athens-Based Project)

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PeopleCert

French Speaking Customer Service Agents (Athens-Based Project)

Full Time

Entry-Level

location_iconAthens, Athens, Greece

when_icon 2021-12-22

salary_icon -

info iconBasic Information

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

job description iconResponsibilities

As a French Speaking Customer Service Agent, your tasks will include the following:

  • Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
  • Ensure that relevant correspondence is handled within the set KPI standards
  • Ensure that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
  • Monitor, delegate and answer all queues from inbound requests i.e. email, chat and phone within set KPI standards
  • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
  • Work effectively as part of a #global team, developing effective and supportive relationships with partners and clients
job description iconBenefits

What we offer:

  • Competitive remuneration package
  • Extra project-based bonus scheme 
  • Work in an international, dynamic and fun atmosphere among young and smart people 
  • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 
  • Complimentary coffee and tea in all our premises 
  • Work from our beautiful, centrally located offices (1 min walk from the Metro Station “Panepistimio”) 
  • Huge learning experience in using best practices and global environment 
  • Constant personal and professional development 
  • 100% Virtual Hiring Process
job requirements iconBasic Requirements

What we are looking for:

  • Excellent knowledge of English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and French (C2/ native)
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
  • Excellent interpersonal, verbal, and written communication skills
  • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
good to have iconGood to have
  • Bachelor’s degree at any discipline would be appreciated
  • Prior experience in similar position / function would be considered a plus