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  1. IT End User Support Specialist

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Archirodon

IT End User Support Specialist

Full Time

Inactive!
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location_iconThessaloniki, Greece

when_icon 2018-12-22

salary_icon -

info iconBasic information

Technipetrol Hellas, Archirodon Group member, is serving the refineries in Greece and other countries by providing EPCM and Engineering services for more than 35 years. 

We are growing, and we are currently looking for a socially skilled IT End User Support Specialist to join our Thessaloniki Office act as the first point of contact for end users and related IT infrastructure support.

job description iconResponsibilities

Key responsibilities of the role are to:

  • Log, track and manage all incidents, problems, and support requests in the l IT Helpdesk Ticket System
  • Ensure accurate notification and escalation of problems
  • Ensure that all operating policies and processes are followed and report any issues
  • Measure performance and SLA adherence
  • Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc.
  • Setup and maintain physical and virtual environments for Desktops & Laptops
  • Investigate, test, install and upgrade new and hardware/software products
  • Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction
  • Produce regular reports for end user support function area
  • Acquire and maintain knowledge of relevant product offerings, current support policies, methods of support delivery, to provide technically accurate solutions to end users

Essential prerequisites include:

  • BSc in Informatics or equivalent
  • Minimum two (2) years of experience in a similar end-user support role in Windows infrastructure with exposure to Incident Management and/or IT ticketing systems
  • A working knowledge of the use of common ICT hardware and software applications
  • Microsoft Certified Professional (MCP) and/ or Microsoft Office Specialist (MOS)
  • Previous experience with construction industry is welcomed
  • Very good command (written and oral) of English language

We are seeking individuals who:

  • Demonstrate superior training, interpersonal and communications skills
  • Are tenacious and hold positive energy; some sense of humour is always appreciated!
  • Are able to self-manage and prioritize tasks
  • Are flexible and eager to take initiatives
  • Are effective at solving problems, trouble-shooting and making timely decisions
  • Display a team spirit, particularly in a multicultural environment

What is in it for you:

Competitive salary is part of the offering, yet the real joy comes from being a member of smart and passionate teams within a well-known Engineering & Contracting company, member of a leading EPC Contractor that encompasses a productive and human-centric culture that cares for its people and their development.


Please Click Below to Apply by Quoting the Position's Ref. Code: ITE/511188

job requirements iconBasic Requirements
  • A working knowledge of the use of common ICT hardware and software applications
  • Microsoft Certified Professional (MCP) and/ or Microsoft Office Specialist (MOS)
  • Very good command (written and oral) of English language
good to have iconGood to have