1. IT Assistant

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IT Assistant

Full Time


location_iconAthens, Athens, Greece

when_icon 2020-09-16

salary_icon -

info iconBasic Information

Medwork, the leading pharmacovigilance service provider in Greece, currently seeks to recruit an IT ASSISTANT.


job description iconResponsibilities

Main Responsibilities:

  • Configurating and supporting Laptop/Desktop workstations, Windows 10 OS, MS Office 365 applications, common applications like Chrome, Firefox, Adobe reader, MS Teams
  • Providing status reports, creating and keeping adequate documentation for follow ups
  • Actively monitoring services
  • Providing remote and local 1st line user support
  • Providing support on telecommunication devices like IP phones, VOIP call center, Softphones, ISP connections
  • Resolve user requests promptly and accurately
  • Undertaking cases until their resolution or escalating appropriately
  • Processing administrative and recovery tasks on Windows servers following specific documented instructions
  • Executing market research for IT products and services 
job description iconBenefits

The company offers:

  • Excellent working environment
  • Competitive remuneration package
job requirements iconBasic Requirements


  • A Technical Institute or higher education degree in Information Technology/Engineering field
  • At least 2 years’ experience in:
    • IT Systems and Users Support
    • Windows workstations installation, update and configuration in a network environment (Windows 10, Applications, User profiles, TCP/IP)
    • User account and email administration (Active Directory, MS Office 365)
    • Security related technologies (AV, Firewalls, Web filtering)
    • Ability to work in an environment requiring tenacity and problem solving
    • Excellent written and oral communication skills both in Greek and English
    • Ability to work in a regulated environment following specific rules and procedures
    • Ability to work onsite in premises and remotely from home depending on the company needs and COVID-19 possible restrictions. In case of remotely work, a minimum VDSL 50/5 Internet connection is required 
good to have iconGood to have

Additional Skills that will be considered a plus:

  • IT certifications on products and technologies used by the company
  • Experience in Windows servers installation and configuration
  • Experience in Hyper-V
  • Knowledge of PowerShell coding language for scripting
  • Experience in current telecommunication technologies (VOIP)

All applications will be treated in strict confidentiality.
Only suitable candidates will be contacted

Με την υποβολή του βιογραφικού σας και τη συμμετοχή σας στην παρούσα διαδικασία αξιολόγησης,  μας παρέχετε την ρητή και θετική συναίνεσή σας για την αποθήκευσή των πληροφοριών (προφορικών και γραπτών) που μας παρέχετε (π.χ. βιογραφικό, συμπληρωματικές πληροφορίες, γραπτών τεστ, κ.α.) και την μελλοντική επεξεργασία των προσωπικών σας δεδομένων για τους σκοπούς της αγγελίας, συμπεριλαμβανομένης της επικοινωνίας μαζί σας. Η αποθήκευση των παρεχόμενων πληροφοριών θα έχει μέγιστη διάρκεια 5 ετών. Σε κάθε περίπτωση, διατηρείτε το δικαίωμα της αίτησης για διαγραφή των παρεχόμενων πληροφοριών πριν την παρέλευση του καθορισμένου χρόνου.