1. Field Service Support Agent - IoT

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Bespot IKE

Field Service Support Agent - IoT

Full Time


location_iconAthens, Athens, Greece

when_icon 2021-06-01

salary_icon 650-1.000

info iconBasic Information

Bespot develops deep location intelligence solutions for the retail and hospitality industries, satisfying the needs of both small stores and larger facilities.

The company offers location-based white-label mobile services and a location positioning SDK that uses Machine Learning techniques to accurately determine users’ location in indoor and outdoor environments. Bespot SDK achieves world-class indoor location accuracy, close to 100%.

Leveraging first-party location data, transactional and other company data, bespot’s insights platform “Shopmind Insights”, assists companies in unlocking valuable insights about shoppers. Via “Shopmind Insights” companies have access to footfall trends, live heatmaps, customer personas, consumer preferences, and other insights regarding bricks-and-mortar stores and brands.

Bespot’s solutions have received distinctions and have been awarded by Eurobank - EGG, SEPE, Athens University of Economics and Business, Nestlé, Lamda Developments, Athens International Airport, and Viva Wallet.


We are looking for an Internet of Things Services - Field Technicians Support Agent to join our team in Athens. As Field Service Support Agent you will be working on the remote support of technicians who complete the installation and maintenance of IoT equipment in our partners' stores. The goal is to ensure a high-quality service working together with our engineers and technical operations team.

job description iconResponsibilities

As an IoT Field Service Support Agent you will support the IoT sensors installation process, the creation of installation reports, and the solution of problems of existing and new infrastructure.

job description iconBenefits
  • Flexible working hours
  • 20% extra paid leave
  • Private health insurance plan
  • Sponsored conference and seminar attendance
  • Access to resources for professional and personal development
  • Internal knowledge sharing
  • Snacks, coffees, and drinks on us
job requirements iconBasic Requirements
  • High motivation for learning
  • Basic knowledge of computer use
  • BSc in Electrical & Electronic Engineering/Mechanical Engineering/Informatics or relevant


good to have iconGood to have
  • Knowledge of English
  • Understanding of engineering / architectural plans