1. IT Business Support Specialist - Italian Speaker

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IT Business Support Specialist - Italian Speaker

Full Time


location_iconAthens, Athens, Greece

when_icon 2021-11-24

salary_icon -

info iconBasic Information

Data.Noesis is a constantly growing technological company located in Athens, Greece that offers all in one Innovative - Intelligent Solutions and Professional Services on a global network scale by serving 14 countries.

  • We deliver integrated retail and security solutions 
  • We provide custom-built software, total support services and added-value solutions through future expansion and system integration
  • We are state-of-the art hardware providers, representatives of the most trustworthy suppliers, with the best customer care services

We are looking for an IT Business Support Specialist to join our Team, communicating in Italian language with our business customers from Italy.

All applications will be acknowledged and treated with strict confidentiality.

job description iconResponsibilities
  • Provide first line customer service on Retail software solutions
  • Comprehend customer requirements and make appropriate briefings
  • Diagnose errors or technical problems and determine proper solutions remotely
  • Reading and implementing specific procedures stated in user manuals or scoping documents
  • Troubleshoot, debug and apply fixes
  • Deploy programs and evaluate user feedback
  • Comply with project plans and industry standards
job description iconBenefits
  • Friendly team of experienced & skilled professionals
  • On-boarding training plan and lifelong learning opportunities
  • Career Development Opportunities
  • Direct & open communication with a strong team spirit
  • Salary based on qualifications and experience
  • On-the-job training
  • Fully equipped work station
job requirements iconBasic Requirements
  • BSc in Computer Science, Information Technology, Engineering, Positive Sciences or relative field
  • At least 1 year of related experience in support desk, or equivalent combination of customer support and customer satisfaction/experience services
  • Fluency in Italian
  • Understanding of technical subjects specifically for Retail operations
  • Basic knowledge of Windows Applications infrastructure and database systems (SQL Server, Oracle)
  • Extensive knowledge in an MS Windows platform and peripherals
  • Advanced business writing and verbal communication skills both in Greek and English
  • Excellent team worker with customer service orientation
  • Commitment to ongoing personal development
  • Fulfilled military obligations (where applicable)