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  1. 1st Level Support Technician

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Pronet

1st Level Support Technician

Full Time

Entry-Level

location_iconAthens, -

when_icon 2021-07-20

salary_icon -

info iconBasic Information

Job Purpose: A 1st Level Support Technician is responsible to provide technical support to users in an efficient and accurate manner. He/she will solve basic technical problems and provide support for all assigned areas. Through installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems face to face, the goal of the position is to make sure that customer value is maintained to the standards set forth by the company.

job description iconResponsibilities

General Responsibilities:

  • Convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Provide feedback through reporting and see problems of the customer through to resolution.
  • Recommend system modifications or improvements.
  • Maintain documentation.

 

Specific Responsibilities:

  • Monitor status of a variety of systems.
  • Be responsible for installation, configuration and ongoing maintenance and usability of desktop/laptop computers, printers, handheld/mobile devices, peripheral equipment and software within established standards and guidelines of the Customers.
  • Troubleshoot issues with desktops and notebooks including connectivity, blue screens, viruses and printing for both on and off-site users.
  • Provide Android and iPhone wireless devices support.
  • Provide support for mobile users who work at home, travel, or work from a remote office using remote management tools.
  • Activate network ports and work with the networking team to troubleshoot network related issues.
  • Perform remote and desk-side installation of various software packages, engineering tools, and patches.
  • Use image software to apply Windows operating systems or perform backup images.
  • Recover data from hard disk drives and/or perform data migrations.
  • Troubleshoot Microsoft and VMware Virtualization problems.
  • Troubleshoot network printer issues.
  • Troubleshoot Remote Access (VPN) issues.
job description iconBenefits

Training:

Pronet has developed a structured training scheme in order to maintain high technical knowledge in the personnel. The Support Technician will be required to enter the structured training scheme or attend relevant courses to stay up to date with new technology trends. The cost of any training is covered solely by Pronet.

job requirements iconBasic Requirements

 

  • Degree in Information Technology, Computer Science or equivalent.
  • Minimum 1 year of proven practical work experience in an office environment.
  • Excellent English comunication skills.
  • Understanding of Windows 10 Operating Systems.
  • Proven technical knowledge and experience with Standard Office software & applications.  
  • Up-to-date technical knowledge.
good to have iconGood to have
  • Customer service orientation.
  • Ability to work under highly stressful situations and deal with complex issues.
  • Process a high-volume of work with accuracy.
  • Timeliness and accuracy in deadlines.
  • Collaborative attitude.