1. Application Support Engineer

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Benefit Software

Application Support Engineer

Full Time


location_iconAthens, Greece

when_icon 2021-01-11

salary_icon -

info iconBasic Information

Our team is looking for an Application Support Engineer.

As our new colleague, in this role you will be responsible for the support and maintenance of the hardware and software components of networks. You will also provide deployment services on setting up and maintaining servers, routers, PCs and companies' software.

job description iconResponsibilities

The Application Support Engineer in our company will have the following responsibilities:


  • Establish the networking environment by designing system configuration
  • Apply server operating system updates, patches, and configuration changes. Manage and maintain city-wide anti-virus program.
  • Manage and deploy switches, routers, and wireless access points.
  • Set up user accounts, permissions and passwords
  • Manage peripherals and all hardware installation and driver maintenance.
  • Manage server room rack organization and cable layout.
  • Provide customer service and troubleshooting to the customers pertaining the solutions of the company (ERP Platform, Mail system, Business Analytics platform, web and mobile applications)
  • Managing software installations and support to customers’ premises (office and vessels, remote installation)
  • Provide help desk support for network issues and respond to requests for IT support to the internal users
job requirements iconBasic Requirements
  • Software knowledge – Windows, Windows Server, Applications, SQL & SQL DB administration
  • Hardware knowledge – routers, servers, PCs, printers, networking
  • Problem-solving skills – getting many pieces of hardware and software to work in harmony is an ongoing and challenging task. Strong deductive reasoning and patience serve engineers well here
  • Customer service – communicating well with these “customers” helps the engineer resolve outages quickly and build strong working relationships
good to have iconGood to have
  • Linux OS Administration and Management