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  1. IT Support Engineer

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EMPIST

IT Support Engineer

Full Time

Mid-Level

location_iconChalandri, Athens, Greece

when_icon 2021-04-28

salary_icon -

info iconBasic Information

At EMPIST, our mission is to guide our clients' growth. We offer customized IT services, cloud solutions, and full stack agency support under one roof so our clients can remain efficient, focused and protected.

Our team is growing and we are looking for a highly motivated IT Support Engineer to join us!

job description iconResponsibilities
  • Monitor and maintain systems (servers, network devices, user machines).
  • Troubleshoot and resolve issues, including –but not limited- to: Windows servers, ESX hosts, VMs, firewalls, switches.
  • Respond to user requests and work with them until resolution and in a timely manner.
  • Proactive maintenance and continuous operations support of information systems and technical support services.
  • Development, implementation and support of customer infrastructure.
  • Monitoring, auditing and policy enforcement of physical, network and user-level security of the system and resources.  
  • Comply to customers’ service level agreements.
  • Maintain strong customer service skills when dealing with clients, vendors and other Tech Impact partners. 
  • Dispatch to clients to resolve issues that cannot be resolved remotely.
job description iconBenefits

What's in it for you? We offer:

  • Competitive remuneration package
  • Training budget
  • The ability for remote work when is needed
  • People-first culture
  • Private Insurance
job requirements iconBasic Requirements
  • 2-4 years proven experience in Windows server administration and troubleshooting of operating systems, software and hardware 
  • Familiarity with Windows 10
  • Fluency in English language  - most of our clients are based in U.S.A.
  • Must have a positive customer service attitude 
  • Fulfilled military obligations for male candidates
good to have iconGood to have
  • Proven experience in supporting VMware, Hyper-V environments  
  • Proven experience in administering Office 365  
  • Microsoft certification (MCSA, MCSE) 
  • Cisco Certification (CCNA)