>
  1. Customer Service Coordinator

Would you like a career as a...

Survitec Safety Solutions Hellas

Customer Service Coordinator

Full Time

location_iconpiraeus, Greece

when_icon 01/09/2019

when_icon 2019-08-15

info iconBasic information

Survitec is a global leader in survival and safety solutions to the marine, defense, aviation and offshore markets. Survitec has over 3,000 employees worldwide covering 8 manufacturing facilities, 15 offshore support centers and over 70 owned service stations. It is further supported by a network of over 500 3rd party service stations and distributors. Across its 160-year history, Survitec Group has remained at the forefront of innovation, design and application engineering and is the trusted name when it comes to critical safety and survival solutions.

We have a vacancy for a Customer Service Co-Ordinator. The position will be based in Piraeus, Greece.

Purpose

To proactively follow up and manage customers with contracts/agreements and to monitor customer service needs, coordinate and follow up service orders/jobs and to provide support to Customers, Customer Coordinators and Account Managers.

                  

job description iconJob Description

Main responsibilities & Tasks

  • Implement and coordinate specifically nominated Safety agreements and/or Environmental agreements and/or Life raft rental agreements. Assist and follow up Life raft exchanges.
  • To coordinate all service related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct.
  • To use customer specific due date information related to safety in order to pro-actively promote our products and services to any customer and to meet our contractual obligations for signed customers
  • Provide technical support and advise to customers, Customer Coordinators and Sales Department
  • Support and assist Sales in conceptualising and pricing of fleet agreements as well as technical enquiries
  • To register and maintain fleet agreement information into the IT systems available
  • To report and take corrective action contribute to sales budgets are achieved and contractual obligations are fulfilled.
  • To provide regular feedback on technical, service quality and commercial issues raised by customers to the Technical Service Manager CS and the respective Account Manager.
  • To gather information required to help investigation and resolution in invoice dispute
  • To follow up complaints/non compliances
job requirements iconBasic Requirements

dot_icon• Formal education in engineering/technical studies or relevant work experience

dot_icon• Experience from the marine industry and technical experience is essential

dot_icon• Able to meet deadlines through good time management and allocation of priorities

dot_icon• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation

dot_icon• Fluent English & Greek- both in writing and speaking

dot_icon• Computer literate

dot_icon• Good communication skills with the ability to communicate on all levels

dot_icon• Good communication skills with the ability to communicate on all levels

dot_icon• Ability to systematically work independently and in a team

good to have iconGood to have