1. Tour Operations Agent

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Athens Walking Tours

Tour Operations Agent

Full Time

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location_iconAthens, Greece

when_icon Ongoing

when_icon 2018-10-29

info iconBasic information

The Athens Walking Tours (www.athenswalkingtours.gr) is the first tour operator that launched, back in 2004, walking tours and experiences for small groups in Greece, now offering more than 30 different tours and hosting tens of thousands travelers every year. It has been rated as #1 tour operator in Greece with the most excellent reviews on TripAdvisor for many years and recently won the 6 th place in the world among culture experiences with the highest increase in travelers’ preferences for 2018. Crucial element in our success is our carefully selected team of more than 50 licensed guides, tour leaders and dedicated employees.

The environment is modern, friendly & vibrant and everybody who joins our team has the opportunity to develop a rewarding career within the organization, which is widely considered to be one of the best in the business. 
If you are an experienced Tour Operations Agent looking for a new challenge or a dedicated, hard-working young professional looking for a challenging career in the tourism sector, we want to hear from you!

job description iconJob Description

We are expanding and looking for an enthusiastic, motivated and professional Travel Operations Agent to join our team and become a crucial element in our success. The ideal candidate will have some experience in the tourism industry and will demonstrate adaptability, multi-tasking skills, and quality work.  

Daily Responsibilities:

  • Handling online and phone bookings from start to finish
  • Meeting & Greeting guests
  • Daily coordination of partners (tour guides, transfer vehicles, partner tour operators etc)
  • Offering travel solutions based on customers’ requirements via e-mail and phone
  • Resolving all customer service matters proficiently
  • Negotiating and closing deals with tour operators  
  • Analysing customer experience data through Social Media & Review Platforms & making relevant proposals
  • Contributing to various administrative and managerial activities of the department 

We offer: 

  • Full time role
  • Competitive monthly salary (including bonus)
  • Flexible work arrangements
  • Private Health Insurance benefits
  • Monthly transportation card
  • Lunch benefits
  • Wellness & educational benefits   

Type of work 

  • 40 hours a week
  • Location: Athens
job requirements iconBasic Requirements

dot_iconWorking Experience in a similar role (ideally 2 years) in a specialist tour operator

dot_iconStrong customer service skills

dot_iconAbility to multitask and work under pressure while maintaining quality

dot_iconProficiency in both spoken and written English

dot_iconComputer knowledge (G-Suite, MS Office, Online Platforms etc)

dot_iconDemonstrated team-work skills

dot_iconA friendly, positive, enthusiastic personality and a can-do attitude

dot_iconA love for travel and foreign culture

good to have iconGood to have