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  1. Guest Relation Officer

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NEPTUNE HOTELS

Guest Relation Officer

Full Time

Mid-Level

Inactive!
This job post is inactive. Applications will not be delivered

location_iconKos, Dodecanese, Greece

when_icon 2020-01-16

salary_icon -

info iconBasic Information

                                                                                             Guest Relation Officer

The successful candidate for this position will be responsible for make our clients feel welcome and ensure their pleasant and comfortable stay in our hotel.

Responsibilities

  • Review arrival lists
  • Welcoming guests in a friendly and professional way
  • Providing information about facilities, programs and other services
  • Anticipate guest needs and build rapport with customers
  • Addressing and escalating customer complaints
  • Ensure compliance with quality standards and operating procedures

 

Required Skills & Qualifications

  • Bachelor’s Degree in in Hospitality Management, Tourism, Business Administration or relevant field
  • Minimum 2 years working experience in similar position, preferably within the hospitality industry.
  • Excellent knowledge of German and English   
  • Excellent communication and active listening skills

The company offers

  • Competitive remuneration package
  • Accommodation
  • Excellent working conditions in a pleasant and dynamic environment
  • Career development opportunities  
job description iconResponsibilities
  • Review arrival lists
  • Welcoming guests in a friendly and professional way
  • Providing information about facilities, programs and other services
  • Anticipate guest needs and build rapport with customers
  • Addressing and escalating customer complaints
  • Ensure compliance with quality standards and operating procedures
job description iconBenefits
  • Competitive remuneration package
  • Accommodation
  • Excellent working conditions in a pleasant and dynamic environment
  • Career development opportunities