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Arhs Developments Hellas

Service Desk Specialist


location_iconAthens, Greece


info iconBasic information

Arhs is a fully independent group of companies specialized in managing complex IT projects and systems, focusing on state-of-the-art software development, business intelligence, infrastructure, digital trust and enterprise architecture.

To strengthen our presence, Arhs Developments Hellas is currently looking for a talented multilingual Service Desk Specialist.

job description iconJob Description

Your daily responsibilities will include:

  • Help desk and infrastructure support for our customers
  • You will answer phone calls and end users' questions and provide remote solutions
  • You ensure a good interaction with the customer, the management and administration of incidents that is in line with the agreements made with the customer
  • You also manage software, hardware and user profiles
  • You are jointly responsible for the day-to-day tasks and follow-up of our customers' ICT infrastructure
  • You participate in ICT projects that deliver new functionalities to our customers
  • You work on keeping documentation up to date
  • You will provide solutions with users and resolve Incidents in ITSM tool
  • You will escalate incidents to senior analysts
job requirements iconBasic Requirements

dot_iconYou have a bachelor/master degree in computers/ICT or equivalent through experience

dot_iconYou speak fluently English

dot_iconYou speak fluently one of the following: Bulgarian, Croatian, Serbian, Czech, Slovakian, Italian, Macedonian, Slovenian, Polish, Hungarian or German

dot_iconAnalyzing problems is a core quality for you. Interest in IT is a must. You are driven to learn constantly

dot_iconYou have strong documentation skills & like to work as a team

dot_iconYou have the right communication skills and the necessary tact to work with a strong customer and service focus.

dot_iconYour committed, responsible and stress-resistant attitude is crucial

dot_iconYou can quickly integrate in an international/multicultural environment

dot_iconGood understanding of computer systems, mobile devices and other tech products.

good to have iconGood to have

dot_iconPreferable ITIL qualification, but not essential.