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ferryhopper.com

Spanish Speaking Customer Service Travel Agent

FULL TIME

location_iconAthens, Greece

when_icon2019/03/01

info iconBasic information

About Ferryhopper

Ferryhopper is an online booking engine that makes island-hopping around Greece as easy as a breeze. Our modern and innovative platform presents the user with every available direct and indirect connection to over 160 Greek islands and major ports. Through Ferryhopper, the traveller can plan their ferry trip effortlessly, book their tickets quickly, compare prices instantly, secure the cheapest fare, and start hopping!

 

job description iconJob Description

About the role

Selling so many ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest-level of customer support in the market. Last year our customer support team interacted in over 10,000 different conversations with different customers; keeping all of them satisfied is no small task, but if you feel up to it, we want to hear from you!

We are looking for a travel consultant specialist to join our fast growing team in Athens. The successful candidate will be responsible to handle customers’ requests and maintain an excellent tailor-made customer experience.

We value people who take pride in their work and enjoy the challenge involved in delivering outstanding results.

As the newest addition to the Ferryhopper team, you will  

  • Receive & process incoming calls & emails with a constantly outstanding quality of service, handling enquiries, complaints and any other requests;

  • Manage in exceptional circumstances such as during strikes or extreme weather events, bulk changes and communications with customers;

  • Communicate with Ferry operators and partners to support customers’ needs;

  • Report technical issues internally to the development team;

  • Suggest when appropriate improvements to the operational process to ensure the smoothest possible functioning of the team as a whole.

What you need to have

  • Excellent command of the Spanish language with very good communication in Greek and English;

  • Excellent communication skills both oral and written;

  • Quality focus and multitasking in a fast-paced environment

  • A dedication to going above and beyond to solve our customer’s problems;

  • Computer literacy

What we offer

  • Competitive compensation package

  • Fun and collaborative environment with coffee, fruits and snacks

  • Training and education throughout the year

  • Joining a fast growing and ambitious international team

job requirements iconBasic Requirements

dot_iconVery fluent in Spanish

dot_iconExcellent Communication skills

dot_iconComputer literacy

good to have iconGood to have