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Customer Service Agents ( Spanish Speaking)


location_iconAthens, Greece


info iconBasic information

As a Travel Agency we require experienced & enthusiastic Customer Service Agents for our operations office in Athens.

  • This job involves working within a team, to deliver outstanding results and after sales service to customers.
  • All candidates must speak fluent English and Spanish
  • Must be able to work under pressure
  • The role is suited to individuals motivated by working in a high pressured and fast paced environment
  • Please send your CV (in English) to cv@hopin.com – Ref: CSE 2018

Working hours in a shift.
Shifts vary and area always between 06:15 to 14:30 and 14:00 to 22:00

job description iconJob Description

Daily duties for this role include but are not limited to:

  • Answering 20-40 calls/5-10 e-mail queries per day from customers
  • Following up on queries by leasing with suppliers and ground handlers in resort
  • Taking payment from customers
  • Arranging amendments and cancellations
  • Checking invoices against bookings
job requirements iconBasic Requirements

dot_iconFluent / Native English and Spanish Speaker

dot_iconWants to delight customers, above and beyond the call of duty

dot_iconHas empathy for the customers situation

dot_iconIs able to communicate clearly, both written and spoken

dot_iconWorks accurately and with attention to detail

dot_iconHandles queries in the best interest of both customer and company

dot_iconHas a pleasant, friendly phone manner

good to have iconGood to have

dot_iconWorking experience in the travel industry or in a Customer Service role

dot_iconIs able to use a variety of IT systems simultaneously