Summary

The position of the Field Technician will be based in Athens and will be responsible for providing technical direction
and support to customers on operation and maintenance of company and/or their products.

Takes place mainly in Attica but also at other customer locations in Greece, whenever it will be necessary.

Serve as customer contact on technical and service related problems. Demonstrate uses and advantages of products.
Work closely with sales, to address customer concerns, determine corrective action and customer follow-up.

Essential Duties And Responsibilities

• Install, check out, operate, maintain, repair, and modify equipment within time requirements established by service management.
• Provide preventative maintenance in accordance with published procedures.
• Keep performance and maintenance records up to date with the offices.
• Provide guidance to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
• May participate in installation planning phase.
• Maintain customer good will, through:
  • effective communication of all services rendered.
  • effective communication of on-site arrival time.
  • effective communication of service and operator issues.
  • effective presentation of positive attitude for the company, products, employees, and customers.
  • a proper business appearance as defined by service management.

Benefits

• Public Insurance
• Financial Bonus for extra hours and/or long-term positive customer/colleague feedback
• Transportation means and Expenses Coverage
  • Our company will provide the motorcycle/carss to be used for everyday transportation between customer calls and will also cover gas and maintenance costs.
  • Of course, said vehicles are to be used only in working days - hours.