Customer Success Specialist
Basic Information
As our Customer Success Specialist, your primary responsibility will be to support sport club managers in the onboarding process of their clubs and make sure that as long as they use myTeam they get the most out of it. Furthermore you will need to record any issues and requests and collaborate with the product team about addressing them. You will be playing a crucial role in the development of myTeam and its customer satisfaction strategy.
About myTeam:
MyTeam is a sports club CRM that connects sports and people. It helps sports clubs and organizations to optimize their daily operations, financial management and communicate more efficiently with their members.
We envision myTeam as the go-to place for people who want to connect with sports. We are proud to share that myTeam is already being used by more than 30,000 members across a diverse range of sports academies spanning 27 different sports! We are committed to continuously improving and expanding our platform to better serve the needs of the sports community.
We are an early stage venture-backed startup and in order to make this happen, we need amazing people! People that share the same passion and enthusiasm for sports and technology as we do.
We're looking for a talented Customer Success Specialist to join our team!
Responsibilities
- Build and maintain strong relationships with clients, acting as the primary point of contact for all customer inquiries and concerns
- Work closely with clients to understand their needs and goals, and provide guidance and support to optimize their daily operations with our SaaS platform
- Develop and execute strategies to ensure client satisfaction and success, including onboarding, training, and ongoing support
- Collaborate with internal teams, including sales, product, and engineering, to ensure client needs are met and issues are resolved in a timely manner
- Monitor and analyze customer usage data to identify trends, risks, and opportunities for improvement
- Conduct regular check-ins with customers to gather feedback and ensure their ongoing satisfaction
- Identify opportunities for upsell and expansion of services
- Develop and maintain knowledge of industry trends and best practices to provide expert guidance to clients
Benefits
- Be part of a very talented and expanding team with great growth opportunities
- Friendly & collaborative work environment
- Hybrid Working
- Flexible working hours
- Laptop + all other equipment you need to do your work
Basic Requirements
- Bachelor's degree in Business Administration, Marketing or being close to graduation in the mentioned or related fields
- Any experience in customer success or account management will be considered
- Experience working with sports academies or related organizations will be considered
- Strong interpersonal skills and ability to build and maintain strong relationships with clients
- Excellent communication skills, both written and verbal in Greek and English Language
- Ability to work independently and collaboratively in a fast-paced, dynamic startup environment
- Strong problem-solving skills and ability to think creatively to identify solutions
