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  1. IΤ Support Engineer

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OKTO

IΤ Support Engineer

Πλήρης Απασχόληση

Μικρή Εμπειρία

location_iconΑθήνα, Αθήνα, ΕΛΛΑΔΑ

when_icon 2021-09-21

salary_icon -

info iconΒασικές Πληροφορίες

Do you dream big? Our continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion and creativity. For those who come on board, we offer significant career advancement, big challenges and a runway for positive growth.

OKTO (www.oktopay.eu) is a technology provider specializing in innovative digital payment solutions and applications. We are inspired by great digital products and unique user experiences. Our aim is to provide cashless payment solutions for the mobile world, connecting both online and retail environments through the smartphone.

Our journey began in 2003 as Netlink, an established electronic payments processor in SE Europe. Almost € 1,5 billion transactions later, our team has grown to 70+ people, most of them engineers and payment professionals. Our people believe in the rise of mobile payments and are the driving force behind the expansion of our footprint and the positive impact or our services.

We are looking for an exceptional individual who will join our Systems team supporting the company’s IT infrastructure.

job description iconΑρμοδιότητες

Your responsibilities include but are not limited to:

  • Acquire user distress calls, provide 1st line desktop & network support, troubleshoot and resolve of VOIP, PDA, PC hardware, software and networking issues, as reported by users.
  • Classify requests of support, maintain ticket status (tracking & routing) and produce service level reports.
  • Provide cross-platform email support (Outlook, iPhone, Android Mobile).
  • Maintain user account information including but not limited to rights, security and systems groups.
  • To be involved to Building, deploying and maintaining systems, network and security infrastructure & applications at both our hosted and office sites
  • Train users on supported hardware, software and office automation solutions.
  • Monitor IT systems and take proper action for normal operation. Apply patches and O/S software updates in cooperation with vendors.
  • Log & report on H/W and S/W problems.
  • Monitor and maintain acceptable system performance. Investigate bottlenecks and optimization solutions. Maintain system security policies.
  • Punctual and timely reporting to his/hers superiors as per requested.
job description iconΟφέλη
  • A challenging job in a fast developing, international company;
  • Friendly work environment where you can thrive and develop your skills;
  • Career advancement possibilities;
  • Competitive remuneration package.
job requirements iconΑπαραίτητα Προσόντα
  • BA/BSc or similar degree in Computer Science, Information Systems or Engineering
  • 2 years’ experience in PC Help Desk Support
  • Knowledge of MS Desktop Operating Systems (Windows 7/10) and MS Office Software (Office365, Visio, and Project)
  • Experience at Server Operating Systems (Windows, Linux), Active Directory, Microsoft Exchange Server, Network switching Layer2/3 and WiFi is mandatory.
good to have iconΕπιθυμητά Προσόντα
  • A+, Cisco or Microsoft Certifications will be considered as a plus.