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Customer Support Representative

MobiWeb
Patra, Achaea , ΕΛΛΑΔΑ
15 days ago
Πλήρης Απασχόληση
Εργασια στο Γραφείο
Καμία Εμπειρία
-
Δήλωσε Ενδιαφέρον

Job Skills

  • Customer Service
  • Customer Support
  • Technical Support

Βασικές Πληροφορίες

MOBIWEB Μ.Ε.Π.Ε. - Customer Support

Job Code: MW-CS-CL-05-2024 - Office: Greece (Patras) (On-site)

MobiWeb M.E.P.E. is actively looking for Customer Support Representatives to join our team in Patras. Job holders will be responsible to help customers with issues related to their b2b accounts, provide product/services information with accuracy and efficiency, ensure excellent service standards and maintain high customer satisfaction in a strictly professional way.

If you are passionate about mobile technology, software development or global business join us.

Join us and help us change the way the world communicates.

 

MOBIWEB Μ.Ε.Π.Ε.

Solomou 140, 26222, Patras, Greece

www.solutions4mobiles.com

Αρμοδιότητες

  • Monitor systems and quality of service.
  • Help customers with issues and solve problems.
  • Provide accurate information to customer queries.
  • Interact and collaborate with other departments in order to identify solutions for our customers.
  • Utilize customer feedback, reporting what you observe to the management team in order to improve our customer service and products..

Οφέλη

  • Work in a professional environment of creactivity, diversity and possibilities.
  • Solve problems, overcome obstacles and complete missions.
  • Learn new technologies and skills.
  • Work together with a pasionate team.
  • Career opportunities. Build your future with MobiWeb.
  • Competitive salary.
  • Full-time position.

Απαραίτητα Προσόντα

  • Bachelor's degree or equivalent work experience.
  • Excellent / Professional command of English language (oral and written).
  • Excellent computer skills (Web Browsers, Email Clients, Word, Excel, Spreadsheets, tables etc.).
  • MobiWeb operates a 24/7 support model so the ability to work night shift and weekends is required.

This position requires dealing directly with customers by telephone and electronically. Job holders will be responsible to respond promptly to customer inquiries / support requests and resolve customer complaints.

Επιθυμητά Προσόντα

  • Excellent / Professional command of 2nd foreign language (oral and written) Knowledge of customer service principles and practices.
  • Knowledge of crisis management principles.
  • Excellent / Professional command of 3rd foreign language (oral and written).
  • Knowledge of Technical and IT business telecommunications.